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FAQs


Can I change or cancel my order?

Yes. Changes and cancellations to orders must be within the first 24 hours of placing an order! 

How long before my order arrives?

All candles are handmade to order. Please allow 7-10 business days for your order to be made and shipped, and an additional 1-5 business days for your order to arrive. Orders placed on the weekend do not get processed until the first business day. Please note, when you select a shipping method that is the estimated amount of days it will take to get to you AFTER your order is made. I do NOT guarantee estimated shipping times provided by the carrier.

What if my order arrives damaged?

Contact me immediately at staylit.sales@gmail.com and we will figure out a solution for you!

Can I rush my order?

Absolutely! Select Priority Mail Express at checkout and your order will be shipped as soon as your candles are made and cured! If you need your candles by a certain date please say so when placing your order.

Will I receive a confirmation email / tracking info?

Yes! As soon as your order is placed you will receive a confirmation email. You will receive tracking info as soon as your order has been shipped. Please refer to your shipping confirmation email once your candles have been shipped for updates on where your package is. 

How is my order shipped?

All orders are shipped using USPS Parcel Select Ground, Priority Mail, Priority Mail Express or UPS Ground. All packages are tracked and include insurance. 

Do you sell wholesale?

Of course! Please email staylit.sales@gmail.com and we will discuss your options!

Do you offer International Shipping?

As of right now I ship to the U.S. and Canada. If you live elsewhere please email staylit.sales@gmail.com and we can discuss your options!

Can I return an item?

ALL SALES ARE FINAL! Due to the recent pandemic and the nature of each product I DO NOT accept returns or exchanges. If you are not completely satisfied with your order or have an issue with your order, please contact me within 3 days of receiving your order, and we will find a solution for you! 

Why is my coupon code not working?

Coupon codes can be used on most items, but not accessories, items on sale, or bundles/sampler packs. Please make sure your code is not being applied to any of those items. If there is a sale already happening and you have an additional coupon code it can only be used on a singular item. Only one discount can be applied at checkout. If you are still having trouble or the code still isn't working please send a message to staylit.sales@gmail.com. 

What is your COVID-19 shipping timeframe?

Due to the recent pandemic orders will have a 1-2 week production time. (This does not include shipping). Please be mindful of this when shopping for gifts! 

Where is my package? 

Please be sure to read 'Store Policies' regarding shipping and delivery. Once your order is made and shipped it is no longer in my hands. I cannot control what happens once a carrier has your package. If you have an issue with delivery or info on where your package is please use your tracking number located in your email and contact the carrier.

 

COVID-19 UPDATE

Due to the recent COVID-19 pandemic and high volume of online orders; orders will have a 1-2 week production time. (This does not include shipping.) USPS & UPS deliveries may take longer than usual, and all service guarantee's are suspended. These delivery challenges with our courier's are out of our control. We apologize in advance for the delays in orders, but rest assured you will be warm and cozy next to your candles soon! Please note, all sales are final and no returns will be accepted or refunded. For more information regarding shipping & delivery or other general questions please check our Store Policies & FAQ's pages. Thank you for your understanding.